Customer Relationship Management (CRM)
V-Soft is an Oracle Certified Partner for reselling, implementing, and customizing of Oracle’s CRM On Demand, Oracle CRM Professional Edition, and auxiliary services around these programs.
Oracle's Customer Relationship Management (CRM) enables organizations to transform the customer experience. With solutions tailored to more than 20 industries, Oracle CRM delivers:
- Comprehensive CRM capabilities
- Tailored industry solutions
- Role-based customer intelligence and pre-built integration
Businesses can deploy Oracle CRM is one of two ways: Oracle hosted (“On Demand”) or customer premises hosted (“Professional Edition”).
CRM On Demand:
Oracle’s CRM On Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service offering to help you bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call center efficiency; and derive comprehensive, real-time customer intelligence.
CRM On Demand delivers low-risk, hosted customer relationship management (CRM), with little or no up-front IT investment. With CRM On Demand, you can accelerate sales, improve marketing, and deliver consistently top-notch customer service. That's why more companies of all types and sizes trust CRM On Demand to centralize vital customer and sales data, and gain real-time snapshots of customer interactions.
CRM On Demand goes beyond sales, marketing, and service automation to give you unique features and functionality not offered by other on-demand vendors. Make better business decisions, faster, with advanced analytics capabilities. Offer outstanding customer service with minimal overhead, via a built-in virtual contact center. And meet the precise requirements of customers in your industry, with industry-specific editions that dramatically reduce the need for costly customization.
In addition, CRM On-Demand is highly intuitive and easy to use; your team will quickly start using it as part of their daily routine.
CRM Professional Edition:
Built explicitly to address the unique needs of midsize enterprises, Oracle’s CRM Professional Edition allows customers to take advantage of deep CRM functionality through modularized packaging, so you can choose the specific CRM modules your organization requires. Oracle CRM Professional Edition provides a comprehensive onsite CRM solution designed to explicitly address the needs of small and midsize businesses (SMBs). The product line provides best-in-class CRM functionality in easy-to-deploy modules, allowing organizations to choose the specific CRM capabilities they need to run their business. Moreover, the product offers a seamless migration path to Oracle enterprise applications and can be deployed in conjunction with CRM On Demand, providing SMBs with multiple ways to deliver world-class CRM functionality.
