V-Soft is an Oracle Partner for distributing programs, learning credits, and services that include reselling,
implementing, and customizing of Oracle’s CRM OnDemand, Oracle CRM Professional Edition, and other
peripheral services around it.
Read about the Oracle Partner Network at
http://oraclepartnernetwork.oracle.com/
With over 12 years of market leadership and more than 11 product releases in less than three years, Oracle
CRM On-Demand is a comprehensive, strategic CRM solution that goes far beyond any other software as a service
offering to help you bring clarity to your sales processes; build loyal, long-term customer relationships;
accelerate productivity; boost call center efficiency; and derive comprehensive, real-time customer intelligence.
Oracle CRM on Demand delivers low-risk, hosted customer relationship management (CRM), with little or no
up-front IT investment. With Oracle CRM On-Demand, you can accelerate sales, improve marketing, and deliver
consistently top-notch customer service. That's why more companies of all types and sizes trust Oracle CRM On-Demand
to centralize vital customer and sales data, and gain real-time snapshots of customer interactions.
Oracle’s CRM On-Demand goes beyond sales, marketing, and service automation to give you unique features
and functionality not offered by other on-demand vendors. Make better business decisions, faster, with advanced
analytics capabilities. Offer outstanding customer service with minimal overhead, via a built-in virtual contact
center. And meet the precise requirements of customers in your industry, with industry-specific editions that
dramatically reduce the need for costly customization.
In addition, Oracle CRM On-Demand is highly intuitive and easy to use, so your team quickly makes using it
part of their daily routine.
About Oracle CRM On-Demand:
Additional information on Oracle’s CRM On-Demand product suite can be read at
www.oracle.com/crmondemand/index.html
Modules
The Oracle CRM On-Demand has following modules:
- Sales
- Service
- Marketing
- Call center
- Analytics
- Integration
- Industry solutions
Technology
The Oracle CRM On-Demand incorporates the following:
- Embedded CRM best practices
- Multi-channel support
- Embedded analytics
- Pre-built hybrid deployment support
- Cross-application process integration
- Oracle 7 Web application architecture
Differentiators
Factors that help Oracle and its CRM On-Demand stand out are:
- Extensive CRM domain expertise
- Comprehensive and innovative sales, marketing, and service solutions that maximize your business results
- Embedded analytics that provide the insight you need to make better decisions
- A pre built data warehouse that helps you quickly analyze complex information through historical
analysis
- A built-in virtual contact center that enables you to provide superior sales and service support without
the upfront investment in hardware, software, and CTI (computer telephony integration) resources traditionally
required to build a contact center
- Industry specific editions that help you unlock more customer value without expensive customizations
Front-to back-office integration that gives you 360-degree views of your customers and their relationships
with your organization
Benefits
Oracle CRM On-Demand offers the following key benefits to users:
- Software is easier to install and less expensive to maintain
- Improves marketing productivity while lowering customer acquisition costs
- Increases call center efficiency and improve customer retention and loyalty rates
- Unites dispersed sales, marketing, and service teams with a single customer data hub
- Offers real-time customer insight with built-in business intelligence
- Helps get online in minutes by just entering user’s name and job with zero IT intervention
- Can seamlessly migrate data from different systems
- Ability to easily customize your company’s unique business process
- Can be deployed globally in local languages
- Can work within the desktop applications your employees use everyday
Industry strength
The Oracle CRM On-Demand has been successfully adopted by companies in the following verticals:
- Automotive
- Communications
- Financial Services
- High Technology
- Life Sciences
- Wealth Management
- Health Care
