Product Support

V-Soft has helped you developed your product, so who better than MarketForce to support it!

A strong inbound product support team helps enhance customer satisfaction by building an enduring relationship. V-Soft’s marketing subsidiary, aMarketForce is a reliable and trustworthy Product Support/Call Center Partner for companies looking to outsource their call center services to optimize time, increase efficiency, and decrease costs.

aMarketForce can help free-up/expand your customer response bandwidth by functioning as an extended arm of your sales, technical, and customer support teams by providing 24/7 Inbound Call Center Support Services to your valued customers and partners.

Our Product Support and Call Center Offerings:

Customer Support

aMarketForce provides Customer Support Services such as resolving billing queries, obtaining and managing orders, activating or updating client accounts, registering new customers/products into the database and documenting/resolving customer complaints. Learn more>>

Technical Support (L1, L2 Support)

Ensure your customers are satisfied by offering outstanding Technical Support that can answer all their questions. We specialize in application support, e-mail support, product support, and much more. If there is any problem left unresolved, leave it up to our help desk to ensure it is fixed. We take pride on our superior customer service, technical expertise, highly-reliable communication and a process driven methodologies to deliver L1 and L2 technical support. Learn more>>

Virtual Assistant

aMarketForce’s live Virtual Assistants are able to take all your small tasks and manage them for you, allowing you to concentrate on the greater priorities at hand. By having more time in your busy schedule, you will be able to increase your margins by focusing on your core competencies.

Marketing Support

aMarketForce’s Marketing Support services can expand your brand awareness in the market by performing various tasks such as: sending outbound e-mail campaigns to your target market; telemarketing your services; conducting a full SWAT analysis with surveys, datasheets and polls to support the analysis; responding to inbound e-mail inquiries; and having a major role in your company’s marketing campaigns.

For more information about our Product Support and Call Center Services send us an email at info@amarketforce.com or click on Contact aMarketforce.